OAKTRIMCO / ORDER MANAGEMENT

Cancellation Terms & Procedures

Understanding your options before and after shipment.

01 / POLICY OVERVIEW

Our Approach to Order Cancellations

At Oaktrimco, we understand that customers may need to reconsider a furniture purchase because of changes in room measurements, personal preferences, moving arrangements, or other circumstances.

Customers may contact our service team to request cancellation of an order. Whether cancellation can be completed immediately depends on the order's current processing, preparation, and shipping status.

This policy describes how cancellation requests are reviewed, how approved refunds are processed, and which arrangements apply when merchandise has already been shipped or delivered. Mandatory consumer rights under applicable law remain unaffected.

02 / REQUESTING CANCELLATION

How to Submit a Cancellation Request

If you would like to cancel an order, please contact our customer service team as soon as possible after deciding not to proceed with the purchase.

To help us identify the order, please include your order number, the name associated with the purchase, and a brief statement requesting cancellation.

Our team will review the fulfillment status and explain whether the order can be canceled before shipment or whether another procedure is necessary.

Submitting a cancellation request does not automatically stop an order that is already being prepared or transported. Cancellation is confirmed only when our team communicates that the request has been approved.

03 / BEFORE SHIPMENT

Canceling an Order Before It Ships

If an order has not yet been shipped, we will review whether it can be stopped before fulfillment is completed.

When a cancellation is approved before shipment, the affected products will not be dispatched and any payment already collected for the canceled items will be refunded.

A full cancellation approved before shipment will ordinarily include the paid merchandise amount, applicable taxes, and any original shipping charge associated with the canceled order.

The refund will follow our stated total timeframe of 10 business days from cancellation and refund approval, including standard processing through the original payment method.

04 / DURING FULFILLMENT

Orders Already Being Prepared

After checkout, an order may enter preparation or fulfillment before it is handed over for transportation.

If a cancellation request is received during this stage, our team will review whether fulfillment can reasonably be stopped. The ability to cancel depends on the status of the individual order and any arrangements already completed.

If fulfillment can be stopped, we will confirm cancellation and arrange the applicable refund. If the order has progressed beyond the point where shipment can be prevented, the customer will be informed about the next available steps.

We do not impose a separate order cancellation penalty for an approved standard cancellation.

05 / AFTER SHIPMENT

Canceling an Order That Has Shipped

Once an order has been dispatched, it may no longer be possible to cancel the shipment directly.

If the order is already in transit, please contact our customer service team. We will review whether the shipment can be stopped or whether the return procedure should be followed after delivery.

If the shipment cannot be intercepted, the customer may request an eligible return within 14 calendar days after delivery.

Oaktrimco does not charge shipping fees for authorized returns. Our team will provide the appropriate return instructions and designated regional warehouse address.

Please do not independently refuse, redirect, or return a shipment as a substitute for contacting us, unless required by applicable law or expressly instructed by our team. Such actions can make the shipment more difficult to trace and process.

06 / AFTER DELIVERY

Cancellation Requests After Receiving an Order

Once merchandise has been delivered, a request to reverse the purchase will generally be handled through our Returns & Refunds Policy rather than through a pre-shipment cancellation.

Customers may request a return or exchange for eligible merchandise within 14 calendar days after delivery.

For standard preference-based returns, the item should satisfy the eligibility conditions described in our return policy. Different remedies may apply if the merchandise is defective, damaged, incorrect, or misdescribed.

Authorized return shipping is provided free of charge. Once the return has been received and the refund approved, the stated total refund timeframe is 10 business days.

07 / PARTIAL CANCELLATIONS

Canceling Individual Items

If an order contains multiple products and you wish to cancel only part of the purchase, please identify the specific item or items when contacting us.

We will review whether those items can be removed from the order without affecting merchandise that has already shipped or entered a stage of fulfillment that cannot be stopped.

If a partial cancellation is approved, the refund will ordinarily reflect the amount paid for the canceled products and any applicable tax adjustments.

Changes to the merchandise subtotal may affect the order's original shipping eligibility. Any proposed shipping charge adjustment will be explained and will not be imposed retrospectively without an applicable contractual or legal basis.

Items that remain part of the accepted order will continue through the applicable fulfillment process unless otherwise agreed.

08 / CHANGES INSTEAD OF CANCELLATION

Order Modifications & Corrections

Sometimes an order does not need to be canceled entirely. Customers may wish to correct a shipping address, change a product selection, or adjust the quantity ordered.

Please contact us as soon as possible if you identify an error or wish to request a modification.

We will review whether the requested change is possible based on the current processing and shipping status. Product substitutions and additional charges will not be applied without the customer's agreement.

If the requested change cannot be completed, we will explain the available cancellation or return options, as applicable.

09 / CANCELLATION CHARGES

Cancellation Fees & Shipping Costs

Oaktrimco does not charge a separate cancellation fee when an order cancellation is approved.

If cancellation is completed before shipment, the amount paid for the canceled purchase will be refunded as described in this policy.

If merchandise has already shipped, any refund of the original outbound shipping charge will be determined by the applicable return policy, circumstances of the transaction, and legal requirements. Authorized return shipping remains free.

10 / REFUND TIMELINE

Total Refund Time: 10 Business Days

For an approved cancellation or return refund, Oaktrimco's stated total refund timeframe is 10 business days.

For an order canceled before shipment, the period begins when cancellation and the refund are approved.

For merchandise requiring a physical return, the period begins once the returned item is received by the designated warehouse and the refund is approved.

Business days are Monday through Friday, excluding recognized holidays. Refunds are generally issued to the original payment method.

If an unusual payment provider or banking issue affects the credit appearing on your account, our team can review the available transaction information. Any shorter refund deadline required by applicable law will take precedence.

11 / REFUND METHOD

Where Cancellation Refunds Are Sent

Approved refunds are ordinarily returned to the original payment method used when placing the order.

For example, a purchase made with an eligible payment card will generally be refunded through the relevant payment provider to the same card account.

If the original payment method cannot receive a refund, our customer service team will review the available lawful alternatives.

Customers are not required to accept store credit in place of a monetary refund when they are legally entitled to receive funds back.

12 / STORE-INITIATED CANCELLATIONS

When We Cannot Fulfill an Order

In some circumstances, an order may not be capable of fulfillment because an item becomes unavailable, a destination cannot be serviced, payment authorization cannot be completed, or another legitimate operational issue prevents processing.

If we cannot fulfill an accepted order, we will communicate the circumstances and available options in accordance with applicable law.

Where an order is canceled and payment has already been collected, the amount due for the canceled purchase will be refunded. We will not substitute products or require a higher payment without customer agreement.

Any refund legally required because an order cannot be fulfilled will be issued within the applicable legal deadline.

13 / SHIPPING DELAYS

Cancellation When Delivery Is Delayed

Our standard estimated total delivery time is 5–10 business days, including order processing, preparation, shipping, and delivery.

If a delay occurs, we will review the shipping status and communicate relevant information when appropriate.

If an order cannot be shipped within the applicable promised timeframe, we will comply with legal requirements relating to delay notices, obtaining consent to a revised shipment date where required, and providing cancellation or refund options.

Nothing in this policy requires customers to accept an indefinite delay or waive rights provided by the Federal Trade Commission's applicable merchandise shipping rules or other relevant laws.

14 / IMPORTANT RETURN ADDRESS NOTICE

Regional Warehouse Return Instructions

15 / MULTIPLE SHIPMENTS

Orders Shipped in Separate Packages

An order containing multiple furniture or home products may involve separate packages or fulfillment arrangements.

If you request cancellation while some products have shipped and others have not, our team will review the status of each affected item.

Items that can still be canceled before dispatch may be refunded without a return shipment. Products already in transit may require the applicable return process after delivery.

Where multiple authorized return shipments are necessary, Oaktrimco will provide the relevant instructions without charging the customer return shipping fees.

16 / DAMAGED OR INCORRECT PRODUCTS

Cancellation & Remedies for Product Problems

If a product arrives damaged, defective, incomplete, or different from the item ordered, please contact our customer service team and describe the problem.

Depending on the circumstances, available remedies may include missing components, replacement merchandise, an authorized return, or a refund.

Photographs of the product and packaging may help us understand the concern when they are available and relevant.

Authorized returns and exchanges arising from product problems do not carry shipping charges. The standard voluntary cancellation or return procedures do not limit any additional remedies guaranteed by applicable law.

17 / CUSTOMER RIGHTS

Cancellation Rights Under U.S. Law

Oaktrimco's cancellation procedure is intended to provide customers with a practical way to request changes to an order while respecting the fulfillment arrangements already in progress.

Applicable federal and state consumer protection laws may provide additional rights relating to delayed shipments, non-delivery, defective merchandise, misrepresentation, or transactions subject to particular cancellation requirements.

The standard 14-day voluntary return period does not shorten legal remedies that may apply to defective or nonconforming products.

Nothing in this policy is intended to exclude or restrict rights that cannot legally be waived. Where a mandatory legal requirement conflicts with this policy, the law will control.

18 / CANCELLATION CONFIRMATION

Confirmation & Order Records

When a cancellation is approved, our team will communicate the result using the relevant customer contact information.

The confirmation may identify the canceled items, the amount to be refunded, and any further steps needed to complete the process.

Customers are encouraged to retain cancellation and refund communications for their records.

If you have a question about the status of a cancellation, please contact our team with the order number and details of the earlier request.

19 / RELATED POLICIES

Relationship With Our Store Policies

This Cancellation Policy explains the general procedures for requesting cancellation of an order before or after shipment.

Our Returns & Refunds Policy provides more detailed information about eligible returns, exchanges, refund approval, free return shipping, and the applicable refund timeline.

Our Shipping Policy explains standard delivery estimates and shipping charges, while our Terms of Service address the general conditions governing purchases and use of the online store.

These policies should be read together with the terms of an accepted order and applicable legal requirements.

20 / POLICY REVISIONS

Changes to This Cancellation Policy

Oaktrimco may revise this policy to reflect changes in order management procedures, fulfillment arrangements, or applicable legal requirements.

The current version will be available through our website. Revisions will be applied subject to existing purchase commitments and customer rights under applicable law.

A revision to this policy does not retroactively remove rights already acquired under an accepted transaction.

ORDER MANAGEMENT & CUSTOMER CARE

Contact Oaktrimco

If you need to cancel an order, request a modification, or ask about a refund, please contact us and include your order number whenever available.

STORE NAME

Oaktrimco

BUSINESS CONTACT ADDRESS

838 Palomino Dr
Collegeville, PA 19426
United States

Business correspondence address only. This is not automatically an authorized merchandise return location.

CUSTOMER SERVICE EMAIL

happyservicevfgtuh@oaktrimco.com

CUSTOMER SERVICE PHONE

+1 (223) 185-4635